This Privacy Policy explains what information HEDEO FOODS collects from customers using our website and ordering platform, and how that information is used.

1. Information we collect

• Order details — items ordered, quantities, delivery or pickup option.
• Contact details — name, email, phone number, delivery address (when applicable).
• Order tracking token — a randomly generated identifier used to look up your order without an account.
• Communication content — messages you send to us by email, WhatsApp or the contact form.

2. Payment information

Payments made online are processed by our payment provider (Stripe). Card details are entered directly into the payment provider's secure checkout and are never stored by HEDEO FOODS. We only receive limited information such as payment status and a transaction reference.

3. Order tracking and history

To view your order without signing in, the order number and an order-specific token are stored in your browser. This allows the order tracking and order history pages to work for guest customers. You can clear this data by clearing your browser storage.

4. Cookies and local storage

Our website uses your browser's local storage to remember your cart contents and checkout draft between visits. We do not use third-party advertising cookies.

5. How we use your information

• To process, prepare and deliver your order.
• To contact you about your order or catering/cooking request.
• To meet our legal and accounting obligations.
• To improve our service and customer experience.

6. Sharing your information

We share information only with service providers we rely on to run the business — for example our payment provider and our hosting provider — and only as needed to fulfil your order. We do not sell customer data.

7. Data retention

We retain order and contact records for as long as needed to fulfil orders, support customers, and meet legal/accounting requirements in the United Kingdom.

8. Your rights

UK customers have rights under data protection law including access, correction and deletion of personal data. To exercise any of these rights, contact us using the details on our Contact page.

9. Contact

For any privacy questions, please get in touch via our Contact page.